“This is our second visit to Limefitt Park but our first in Troutbeck Retreat Lodge.”
Upon arriving on Monday, everything about the lodge was fab, and hubby, me, 2 kids, and a dog, settled in for the week.
On Tuesday morning we noticed that the cabin was cold and we just assumed the heating was on a timer and switched off for the night. The thermostat was raised, and the heating seemed to work although I noticed the water for the shower wasn't very hot.
Wednesday morning, the boiler wasn't on, Low Pressure on the dial, which explains why it was off and lights flashing. By the evening time, we decided to call the number shown in the manual and my hubby got through to a lovely maintenance man from 'Lake district Lodge Holidays'. He came out and had a look, but then told us that because the lodge was 'privately owned' he couldn't do anything. So, he told us to phone another number which was a different company, but surprisingly it rang his phone. He was unaware that this other number had been patched through to his phone. So then he thought it best to go and find the Park Manager which he did and brought him back to the lodge. The Park manager reiterated the same issue that he couldn't do anything because the Lodge is privately owned. The boiler was reset and even though the pressure was still low, it worked again.
Thursday morning, lodge freezing, now NO water, no boiler. My hubby thought best to go to the reception at the Park to report No Water. The person on reception explained that since the lodge was privately owned there wasn't anything she could do. At this point, my hubby was not happy. All he wanted to hear was an apology for the inconvenience and that someone would be looking into the problem. But all he got was 'it's not our problem' and I quote 'what do you want me to do about it'! Then there was a conversation about the 'red tape'. So, there is the privately owned Lodge, that sits on a holiday park owned by Parkdean Resorts, which apparently has now been bought over by Sykes Cottages, and the privately owned Lodge is rented out by Lake District Lodge Holidays who is now the company to report the fact there is no water on a site that belongs to Parkdean Resorts, who's staff are on-site but don't help out if you happen to be a customer of a privately owned lodge.
As it turns out, there was in fact a burst water main on-site that affected the whole park, which I was eventually notified of by Lake District Lodge Holidays, even though it was a Parkdean Resort problem to resolve.
In reference to this Lodge, It should be made very clear to the customer on the first day of a holiday, that any issues of any kind must be referred to Lake District Lodge Holidays only. Unfortunately, we only received that message on Thursday.
It was a very stressful holiday for us but a burst water main could happen at any time and is not really the fault of anyone so we are looking at it as bad luck, but it could have been handled better by Parkdean staff.
What did you enjoy most about your stay?
The location, views.
What one experience (e.g attraction, walk, day out) would you recommend for our future guests?
Hill Walking.
- Mrs Caroline O'shaughnessy, Oct 2020