“Hi, firstly I would like to say We have no issues at all with the lodge as the owners really have thought of everything, all the little things make this a great lodge to stay in, it’s just a shame that it’s not on a different park as robins nest is great.”
Our issue was that all activities must be booked prior, however the is nowhere to book them so when we arrived we was unable to do anything on site. Not at any point was we told by yourself we must book any activities,The costing for the ^pass^ that you publish is in correct and park dean told me they have informed you several times and done nothing about it,in fact they told me to never book with you guys again. it’s clear to me all you want to do is take our money and run. Zero help or support after this point. It was like being in isolation for 5 days. The restaurant had to shut on day 2 of our stay at 5pm for the remainder of the week so when everyone on site was expecting evening food, we/they was told to goto the on-site shop and purchase some food to cook at our lodge… guess what, the shop was shut, so lots of us couldn’t eat and had to wait until the following morning for the empty shop to open up. I’m very fortunate my kids are still not small, as it was overall very unsatisfactory. Lake District lodge really should consider removing the lodges for hire until they resolve the lack of support.
Thank you for your feedback, we are pleased to hear how much you enjoyed the lodge. The owners take great pride in making their lodge a real home away from home and they visit often. We are sorry to hear you were unable to use the onsite facilities and there was some confusion over the cost. As advised under our terms and conditions and on our website, we are not responsible for the onsite facilities or the park operations as they are run by Parkdean Resorts. We are sorry this impacted your stay and we apologise for the inconvenience this caused.
Property Owner