“Yes definitely you both need feedback, particularly the owners.”
Reason for visit: Daughter, husband, 2 grandchildren, my husband and myself celebrating my husbands birthday.
1. Advertised as a new lodge 2020. Bearing in mind Lockdown, we expected this lodge to be immaculate. The owners have provided everything and beyond so extremely pleased re. there side. Initial first walk in, wow what a lovely lodge. However the carpets throughout the lodge were extremely badly stained and the cleaning standard very poor which personally I feel not acceptable and completely let the lodge down. Skirting boards, backs of toilets, Venetian blinds and inside showers not acceptable. A tissue and a makeup brush under two beds from previous customers. I have taken photographs if needed.
Towels, bedding, bath mats all excellent.
2. The fridge/freezer is a great size, unfortunately the freezer was so iced up you couldn’t open 2 of the drawers. I ended up using a knife to ‘hack off’ the ice to allow to open. The fridge was definitely not getting to temperature (too warm).
3. Oven needs a good clean, although I have seen worse.
4. Pedal bin did have a bin liner in but had not been cleaned out underneath and smelt terrible with bits of garbage stuck to the bottom.
5. Hot and cold water temperature varies very hot/cold in shower - be mindful with little ones. Kettle used constantly for hot water in the kitchen as very little hot available.
6. The lodge is advertised as having wi-if - NO Wi-fi whatsoever therefore NO access to Netflix etc
7. Trees to one side of the lodge need cutting back - extremely dark on 2 bedrooms. The lodge is in a lovely quite, private location.
8. The hot tub was fantastic and the decking very clean!
9. The general site facilities were not used by us apart from the swimming pool and outdoor play area with our grandchildren 5 and 7. Unfortunately everyone was called out of the pool at the same time and the changing rooms were absolutely chaotic… not enough cubicles or areas to dry. Mum and dad’s with babies had no where to sort themselves, we all ended trying to get dressed on the very wet floor on top of each other, parents were complaining to each other say how ridiculous it was calling everyone out at the same time. In future we would realise to get out 15 mins before the end of the swimming session. The toilets need checking far more frequently, dirty, wet through and no toilet paper.
10. The grounds and woodland walk beautiful and the site is in a excellent location.
11. SO, we feel the lodge should be advertised in more detail what it provides. We personally took far too many kitchen items with us when in fact the owner had thought and provided absolutely everything!
Overall for £2300+ for one week we would expect better cleanliness and wi-fi. Having said all that we did enjoy our holiday.
Thank you for taking the time to submit your valued feedback. We are delighted to hear that you enjoyed your holiday and found Langdale Lodge to be situated in a lovely location. We have noted each point you have raised and will follow up with the relevant departments in order to ensure that cleanliness and maintenance issues are dealt with appropriately in future. Unfortunately, we have no control over the Wi-Fi as this is provided by the park. They are, however, in the process of upgrading their systems which should be completed very soon. Similarly, management of the swimming pool is the responsibility of the park and not something we have any control over. It might be worth contacting them directly to make them aware of your thoughts surrounding the issues you encountered in this regard. We hope that you will decide to visit the beautiful Lake District again and, if so, very much look forward to welcoming you back.
Property Owner
