“Leak from bedroom radiator causing damp carpet.”
Also radiators in bedrooms not working and others barely on. Unable to put shower head back into its holder in en suite. Fridge door very stiff and hoover absolutely stunk
Hello Kevin, we are really disappointed you have experienced maintenance issues during your stay.
We will discuss with Lake District Lodge holidays as were were not advised that you had issues during your stay.
Rest assured, if you had reported the issues immediately, we would have had them resolved.
Feedback is important to us, and your feedback will be used to improve.
Update to your feedback Kevin: having had our maintenance providers attend;
The Henry hoover bag has been changed and the cleaner has been instructed to add freshening discs to the hoover for future use. Whilst a hoover that may smell is unpleasant, our lodge is pet friendly and the hoover may present an odour at times synonymous with having pets.
Regarding the heating and following investigation, please understand that the central heating system is a single loop system. No radiators should be turned off locally, instead, the digital thermostat situated in the that hallway should only be used.
The fridge door has been tested and whilst we were unable to find evidence of it being stiff, we were able to witness that when the door is opened and closed in quick succession, additional suction of the door may be present until equalised.
Once again thank you for your stay and feedback. We use all feedback to improve the experience of all of our guest and hope that our actions demonstrate that.
Property Owner